Please email our team with your cancellation request as soon as possible at [email protected]

You will receive confirmation of your cancellation if we’re able to make it happen.

If the item has already been processed, we may not be able to cancel your order as it might be preparing for shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Lost packages

At HVAC PREMIUM, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected]  and include photos of the damaged items and package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Once your order has been placed and processed, you will receive a confirmation email with your order details and tracking number which you can track by CLICKING HERE.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance at [email protected]

Include a photo of the item received and a photo of the shipping label as well. 

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Yes,

We offer FREE shipping on all orders.

We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Can you please send us a photo of the:

• Broken/damaged item(s) you received and we'll do our best to resolve this as soon as possible. 
• The shipping label.
• The shipment box (2) 

We'll do our best to resolve this as soon as possible. 

Regards, 

HVAC Premium 

We offer FREE returns and Exchanges within 30 days of the delivery date, Items must be unused and resellable condition and in its original packaging with all the labels intact.

Click Here to view our complete return policy.

Once your returned item is received and inspected,the refund request will be processed within 5 - 7 working days after approval.

We offer FREE returns and Exchanges within 30 days of the delivery date, Items must be unused and resellable condition and in its original packaging with all the labels intact.

Click Here to view our complete return policy.

Once your returned item is received and inspected,the refund request will be processed within 5 - 7 working days after approval.